What we cover if something goes wrong — and what we don’t.
We’re direct about this so there are no surprises. Some things are on us; some are set by customs or the courier once a parcel is in transit.
Covered
Wrong item sent · damage caused by our handling · item significantly not as described (caught at QC).
Not covered
Customs-inflicted damage · change of mind · courier damage after handover · marketplace seller errors outside our control. See restricted items →
How to claim
Message us on WhatsApp with your order number and photos within 48 hours of delivery. We’ll review against our QC records and confirm next steps within 2 business days. If the issue falls within what we cover, we’ll arrange a replacement, a different seller, or a refund of the product cost — your choice.
Last updated: 09/06/2026
Why we draw the line where we do.
We can only stand behind what we directly control — the item we source and the condition it’s in when we hand it to the courier. Once a parcel leaves our hands, the courier and your destination’s customs process take over, and we don’t have visibility or control over what happens to it in transit. We choose not to promise something we can’t guarantee, which is also why our quality check happens before dispatch, not after a problem has already occurred. If you want extra protection for a high-value or fragile item, ask us about courier insurance options at the quote stage. {{VERIFY}} Confirm with the team whether courier insurance is currently offered as an add-on before publishing this line.
Frequently asked questions
What happens if an item fails the quality check?
We don’t ship it. If an item fails our quality check, we notify you immediately with photos and offer alternatives — a replacement item, a different seller, or a full refund of the product cost.
What if my order arrives damaged after it’s been shipped?
Once a parcel leaves our hands in good condition, the courier and customs process are outside our direct control — this is the one limit we’re upfront about. Message us anyway; we’ll help you understand your options with the courier, even though it falls outside what DS Corp can directly refund.
How long do I have to report a problem with my order?
Message us on WhatsApp with your order number and photos within 48 hours of delivery so we can review it properly against our quality-check records.
Will I get a refund or a replacement?
If your issue falls within what we cover — wrong item, our handling damage, or something significantly different from what was described — you choose between a replacement, sourcing from a different seller, or a refund of the product cost.
Why doesn’t DS Corp cover damage caused by the courier or customs?
We can only stand behind what we directly control — the item itself and its condition when it leaves our hands. Once it’s with the courier, we don’t have visibility into how it’s handled, so we don’t make a promise we can’t guarantee.
Can I return an item if I simply change my mind?
No — change of mind returns are not covered. We source specifically on your behalf based on what you requested, so returns are handled only where there is a genuine quality, accuracy, or damage issue on our side.
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