How we ship — couriers, timelines, and what to expect.
We use named, tracked couriers for every shipment. The right carrier depends on your destination, your order’s weight, and your budget — we confirm the option at the quote stage.
Couriers
We ship with DHL, FedEx, Aramex, and India Post EMS — chosen based on your destination, order weight, and budget. We confirm the courier at the quote stage.
Tracking
You receive a tracking number on dispatch and can follow the parcel to delivery.
Packaging
Items are repacked for export to survive the lane; fragile goods get extra protection.
Timelines are indicative and depend on the courier, your destination’s customs processing, and your order’s size and value. We never promise a guaranteed delivery date — we give you a realistic estimate at the quote stage, and communicate directly over WhatsApp if anything changes. Shipping cost is part of the total picture — see how it fits into your quote on our pricing page.
Last updated: 09/06/2026
Delivery windows by destination.
| Destination | Sea freight | Air freight | Courier options |
|---|---|---|---|
| USA | Longer transit, lower cost — suitable for non-urgent bulk or heavy orders | Faster transit, higher cost — suitable for smaller or time-sensitive orders | DHL, FedEx, India Post EMS |
| UK | Longer transit, lower cost — suitable for larger or heavier orders | Faster transit, higher cost | DHL, FedEx, Aramex, India Post EMS |
| UAE | Shorter sea transit than to Western destinations due to geographic proximity | Fast air transit — one of our most efficient lanes | DHL, FedEx, Aramex |
| Oman | Shorter sea transit due to proximity within the Gulf corridor | Fast air transit — similar efficiency to the UAE lane | DHL, FedEx, Aramex |
| New Zealand | Longer sea transit — longest of all destinations on this list | Faster air transit, higher cost | DHL, FedEx |
| South Africa | Moderate sea transit | Faster air transit, higher cost | DHL, FedEx, Aramex |
| Europe | Moderate sea transit to major European ports | Faster air transit, higher cost | DHL, FedEx, India Post EMS |
| France | Moderate sea transit — see Europe row for EU-wide context | Faster air transit, higher cost | DHL, FedEx |
| Germany | Moderate sea transit — see Europe row for EU-wide context | Faster air transit, higher cost | DHL, FedEx |
| Italy | Moderate sea transit — see Europe row for EU-wide context | Faster air transit, higher cost | DHL, FedEx |
| Sweden | Moderate sea transit — see Europe row for EU-wide context | Faster air transit, higher cost | DHL, FedEx |
| Switzerland | Moderate sea transit — note: Switzerland is outside the EU customs union | Faster air transit, higher cost | DHL, FedEx |
We confirm the courier and a realistic timeline for your specific order at the quote stage — the table above shows the mode and carrier options, not a guaranteed window. For destination-specific customs and duty information that can affect how long clearance takes, see each country’s page.
After your parcel leaves India.
Once your order is with the courier, you’ll receive a tracking number over WhatsApp so you can follow it to your door. Most delays at this stage happen at customs — clearance times vary by destination and are outside our control, which is why we give realistic estimates rather than guaranteed dates.
If your parcel appears stuck or something doesn’t look right, message us directly. We’ll chase the courier on your behalf and help you understand the options — we don’t disappear once it’s shipped.
For what’s covered if something arrives damaged, see our Returns & Damage Policy. For destination-specific duty detail, see Customs & Duties by Country.
Frequently asked questions
Which couriers do you use?
We work with DHL, FedEx, Aramex and India Post depending on the destination country, order weight, and your budget. All shipments include tracking from dispatch to delivery.
How long does shipping from India take?
It depends on the destination and the courier mode chosen — air freight is faster but higher cost, sea freight takes longer but suits larger or heavier orders. We confirm a realistic timeline for your specific order at the quote stage, not upfront as a guaranteed window.
Will I receive tracking information?
Yes. We send you a tracking number via WhatsApp as soon as your order is dispatched, so you can follow it all the way to your door.
What can cause a delay after my order has shipped?
The most common cause is customs processing at the destination — clearance times vary by country and are outside our control. Public holidays in India around the dispatch date can also affect how quickly an order leaves. We communicate over WhatsApp if anything affects your timeline and we’re aware of it.
Can you help if my parcel appears stuck after dispatch?
Yes. Message us directly if tracking shows no movement for an unusual period and we’ll chase the courier on your behalf and give you an honest update on what’s happening.
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